Recently, the five members of First Community Bank’s executive management team sat down to chat about their perspective on the values that shape First Community Bank. For the next few weeks, we’d like to help you get to know the people who guide the bank’s future and lead the decisions. Join us for conversations with the leadership team.
Ted Nissen, Director Commercial & Retail Banking
A local bank should be local. The local bank should be focused on serving the community and serving others.
Why do community banks matter?
Community banks have the unique ability to really relate to small businesses and help those businesses where a larger bank would be a little more out of touch. A locally-owned bank understands the market and the challenges, and is therefore better positioned to work with other local business owners.
What makes First Community bank different?
In our market, we’re really the only local bank. We have lots of competitors, and even competitors who say they’re local — but really, they’re headquartered somewhere else. We are a Midlands bank. All of our decisions are made here, and we are free to be more responsive to our customers. We are personally invested in the success of our customers. After all, we live here too.
How do you see the bank’s core values being carried out everyday?
Passion for service, quality and integrity in all that we do, and respect for every employee — those are our core values. I see them play out in our interactions in the lobbies, in the personal attention we give customers. Our team — our lenders, our customer service representatives, our tellers, our bankers—all have a passion for delivering service, and it shows in the quality of the relationships we’ve built over the years. The secret to our excellent service is our employee culture. Our employees are happy here — and that lends itself to better service.