Recently, the five members of First Community Bank’s executive management team sat down to chat about their perspective on the values that shape First Community Bank. For the next few weeks, we’d like to help you get to know the people who guide the bank’s future and lead the decisions. Join us for conversations with the leadership team.
Mike Crapps, President and CEO
A local bank should be completely and totally focused on relationships, both internal and external.
Why do community banks matter?
If you go back in history, community banks have always played a significant role in financing local businesses and helping those businesses grow — and that contributes to community growth. So the prosperity of a community is very tightly tied to the success of a community bank, and consequently, the success of a community bank is tied to the success of the community’s business. As a community bank, we will reflect both the struggles and the successes of our customers and our communities. We are all dependent on each other — we always have been, and in this changing world, we’re probably even more so.
What makes First Community Bank different?
Our core values, which shaped the bank from day one and will always guide us. First and foremost, everything we do must be done with quality and integrity. If we can’t promise integrity or do something with quality, we just choose not to participate. That plays out in all of our actions. If we say we’re going to have a loan commitment to a customer by a certain time, well that’s a promise we’ve made and a promise to be honored. If we say we’re going to return a phone call by lunch, that’s a promise to be kept with integrity.
Next, we believe in passionate customer experiences. Every interaction we have with a customer — on the phone, in the lobby, at the grocery store, on the ball field with our children — matters. That’s why we hire people who truly enjoy people. We hire people whose mamas taught them to be nice. We look for smiles.
And last, we value and respect our employees. This value is why we might look different internally from other organizations. There are no bright lines here. We’re all a team; we all value each other’s roles. My position might be different from someone in customer support, but we believe that every role is equally important to the success of the bank.